Motiv Auto Glass Ltd.
Terms and Conditions

1. Introduction

Welcome to Motiv Auto Glass Ltd. (“we,” “our,” or “us”). By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website or scheduling any service. If you do not agree with any part of these terms, you should not use our website or services.

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2. Services Provided

Motiv Auto Glass Ltd. offers professional auto glass repair and replacement services, including:

• • Windshield replacement

• • Rock chip repair

• • Door glass, back glass, and quarter glass replacement

• • Mobile on-site service

All services are subject to availability and may vary based on your vehicle make, model, and location.

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3. Estimates and Pricing

All quotes or estimates are based on current market pricing and vehicle details provided by the customer. Final pricing may vary if additional damage or parts are identified during service. Taxes, disposal fees, or specialty parts may be extra and will be disclosed before service completion. We reserve the right to correct pricing errors or cancel orders due to incorrect information or availability issues.

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4. Appointments and Mobile Service

Appointment times are provided as estimates and may vary due to traffic, weather, or unexpected delays. Customers must ensure safe access to the service area for mobile repairs or replacements. If the service location is unsafe or unsuitable (e.g., during heavy rain or snow), we may reschedule the appointment.

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5. Payment Terms

Payment is due upon completion of service unless prior arrangements are made. We accept major forms of payment, including credit/debit cards, e-transfers, or insurance payments (where applicable). Failure to provide timely payment may result in service suspension or additional fees.

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6. Warranty

All repairs and replacements performed by Motiv Auto Glass Ltd. are covered under our Warranty Policy, available on our website. Our warranties cover installation workmanship and manufacturer defects, not damage caused by accidents, weather, or external impact.

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7. Customer Responsibilities

• Provide accurate vehicle and contact information.

• Inspect your vehicle upon service completion and report any concerns immediately.

• Avoid washing the vehicle or removing tape/seals for at least 24-48 hours after installation, if advised by our technicians. Failure to follow this guideline can cause premature failure of the adhesive.

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8. Limitation of Liability

Motiv Auto Glass Ltd. is not responsible for any loss or damage caused by accidents, theft, weather, vandalism, or improper maintenance after service. We are not liable for indirect or consequential damages, including loss of use or income. Damage to paint, trim, or interior materials resulting from pre-existing conditions or corrosion is not covered. Our liability is limited solely to the cost of the service performed.

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9. Insurance Claims

For customers filing insurance claims: You authorize Motiv Auto Glass Ltd. to communicate with your insurance provider on your behalf. You are responsible for any deductibles or costs not covered by insurance. We are not responsible for delays or claim rejections caused by the insurance provider.

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10. Intellectual Property

All content on this website — including logos, text, images, and design elements — is the property of Motiv Auto Glass Ltd. and may not be copied, distributed, or reproduced without written permission.

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11. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

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12. Changes to Terms

Motiv Auto Glass Ltd. reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.

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13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:
Motiv Auto Glass Ltd.