Question 1

What type of auto glass services do you provide?

Accepted Answer

Motiv Auto Glass Ltd offers windshield replacement, repair, side/rear window replacement for all vehicles using quality materials and advanced technology. Our skilled technicians fix chips and cracks to restore your glass. We also provide ADAS calibration.

Question 2

Do you work with insurance companies?

Accepted Answer

Yes, we work with most insurance companies. We can assist you in processing your insurance claim to ensure a smooth and hassle-free experience.

Question 3

Do I need to contact my insurance provider prior to getting my windshield replaced?

Accepted Answer

No, you don’t need to contact your insurance provider first. We handle the entire claim process for you—just bring us your policy details, and we’ll take care of everything from start to finish.

Question 4

Is repairing a chip on my windshield necessary?

Accepted Answer

Yes. Even small chips can spread into cracks, so repairing them early prevents bigger damage and saves you from needing a full windshield replacement.

Question 5

Do i need to wait 24 hours after a windshield replacement to drive my  vehicle

Accepted Answer

No, you don’t need to wait 24 hours. You can safely drive your vehicle in as little as 30 minutes  after the windshield replacement, once the adhesive has set. We’ll let you know exactly when it’s ready to go before you leave.

Question 6

Is there any precautions I need to take after my windshield has been replaced?

Accepted Answer

Yes—there are a few simple precautions to follow after your windshield is replaced:
 • Avoid car washes for 24–48 hours (pressure can affect the seal).
 • Don’t remove the retention tape we apply until we tell you it’s safe.
 • Avoid slamming doors for the first 24 hours.
These steps help the adhesive cure properly and ensure a strong, long-lasting seal.

Question 7

Do you offer mobile services?

Accepted Answer

Yes — we do offer mobile services for windshield replacement. We can come to your location and perform the replacement there.

Question 8

What types of vehicles do you service?

Accepted Answer

We service all types of vehicles, including:
 • Cars and SUVs
 • Pickup trucks
 • Vans and work vehicles
 • Fleet vehicles
 • ICBC-certified repairs for most makes and models
If it has auto glass, we can take care of it.

Question 9

Can one or more chip/ crack be fixed?

Accepted Answer

Yes, we can repair one or multiple chips or small cracks in your windshield, depending on their size and location. Early repairs help prevent the damage from spreading and may save you from a full replacement.

Question 10

How much does it cost for an auto glass repair or replacement?

Accepted Answer

The cost depends on the vehicle's make, model, and year. We offer competitive pricing, and our team can provide a detailed quote based on your specific needs.

Question 11

What are your hours of operation?

Accepted Answer

Our shop is open Monday to Friday, 8:30 AM–5:00 PM and Saturdays from, 9:00 AM-1:30 PM. In emergencies — just call us and if we can arrange it, we’ll do our best to accommodate your schedule.

Question 12

Is ADAS calibration necessary for my vehicle?

Accepted Answer

Yes—ADAS calibration is often necessary after a windshield replacement if your vehicle is equipped with driver-assist features (like lane-keep assist, forward collision warning, or automatic emergency braking).
These systems rely on cameras and sensors mounted to the windshield. When the glass is replaced, even small shifts can throw off accuracy, so calibration ensures everything works safely and correctly.

Question 13

How long does a windshield replacement take?

Accepted Answer

The replacement takes about 60–90 minutes, plus an additional 30–40 minutes of safe-set drying time. So a total of 2 hours typically.

Question 14

What’s the difference between repair and replacement?

Accepted Answer

Repairs fix small chips; replacements are for larger damage or cracks.

Question 15

How big of a chip can you fix?

Accepted Answer

Most chips smaller than a Loonie can be repaired.
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Frequently Asked Questions

Motiv Auto Glass Ltd