Frequently Asked Questions

Motiv Auto Glass Ltd offers windshield replacement, repair, side/rear window replacement for all vehicles using quality materials and advanced technology. Our skilled technicians fix chips and cracks to restore your glass. We also provide ADAS calibration.

Yes, we work with most insurance companies. We can assist you in processing your insurance claim to ensure a smooth and hassle-free experience.

No, you don’t need to contact your insurance provider first. We handle the entire claim process for you—just bring us your policy details, and we’ll take care of everything from start to finish.

Yes. Even small chips can spread into cracks, so repairing them early prevents bigger damage and saves you from needing a full windshield replacement.

No, you don’t need to wait 24 hours. You can safely drive your vehicle in as little as 30 minutes after the windshield replacement, once the adhesive has set. We’ll let you know exactly when it’s ready to go before you leave.

Yes—there are a few simple precautions to follow after your windshield is replaced:

• Avoid car washes for 24–48 hours (pressure can affect the seal).

• Don’t remove the retention tape we apply until we tell you it’s safe.

• Avoid slamming doors for the first 24 hours.

These steps help the adhesive cure properly and ensure a strong, long-lasting seal.

Yes — we do offer mobile services for windshield replacement. We can come to your location and perform the replacement there.

We service all types of vehicles, including:

• Cars and SUVs

• Pickup trucks

• Vans and work vehicles

• Fleet vehicles

• ICBC-certified repairs for most makes and models

If it has auto glass, we can take care of it.

Yes, we can repair one or multiple chips or small cracks in your windshield, depending on their size and location. Early repairs help prevent the damage from spreading and may save you from a full replacement.

The cost depends on the vehicle's make, model, and year. We offer competitive pricing, and our team can provide a detailed quote based on your specific needs.

Our shop is open Monday to Friday, 8:30 AM–5:00 PM and Saturdays from, 9:00 AM-1:30 PM. In emergencies — just call us and if we can arrange it, we’ll do our best to accommodate your schedule.

Yes—ADAS calibration is often necessary after a windshield replacement if your vehicle is equipped with driver-assist features (like lane-keep assist, forward collision warning, or automatic emergency braking).

These systems rely on cameras and sensors mounted to the windshield. When the glass is replaced, even small shifts can throw off accuracy, so calibration ensures everything works safely and correctly.

The replacement takes about 60–90 minutes, plus an additional 30–40 minutes of safe-set drying time. So a total of 2 hours typically.

Repairs fix small chips; replacements are for larger damage or cracks.

Most chips smaller than a Loonie can be repaired.