1. Introduction

At Motiv Auto Glass Ltd., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services. By using our website or services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We collect personal information only when necessary to provide you with quality service. This may include:

• a. Personal Information:

• • Name

• • Email address

• • Phone number

• • Vehicle details (make, model, year, VIN)

• • Insurance information (if applicable)

• b. Automatically Collected Information:

• • IP address and browser type

• • Date, time, and pages visited

• • Device information (e.g., mobile, desktop)

• • General location (city/region level)

This information helps us understand how visitors use our site and improve our services.

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3. How We Use Your Information

• • Provide quotes, schedule services, and complete repairs

• • Communicate with you about your appointment or inquiry

• • Process insurance claims and payments

• • Improve our website and customer experience

• • Comply with legal or insurance requirements

We will never sell, rent, or trade your personal information to third parties.

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4. Sharing of Information

We may share limited information only in the following situations:

• • With insurance companies to process glass repair or replacement claims

• • With service partners or suppliers who assist in completing your repair (only as necessary)

• • When required by law or to comply with legal processes

All third parties are required to maintain confidentiality and protect your data.

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5. Data Storage and Security

We take reasonable measures to safeguard your personal information against loss, theft, or unauthorized access. This includes using secure systems, encrypted storage, and limited access to authorized personnel only. However, please note that no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute protection.

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6. Cookies and Website Tracking

Our website may use cookies or tracking tools (like Google Analytics) to enhance your browsing experience and gather website usage data. You can disable cookies in your browser settings if you prefer not to share this data, but some parts of the site may not function properly.

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7. Your Rights

• • Access, correct, or update your personal information

• • Withdraw consent to the use of your data

• • Request deletion of your data (where legally permitted)

To exercise these rights, please contact us using the information below.

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8. Third-Party Links

Our website may include links to third-party websites (e.g., insurance partners, affiliates). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.

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9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised “Effective Date.”

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Motiv Auto Glass Ltd.